Telephony without detours
3CX makes calls available via desk phones, smartphones, desktop app and browser – in the office, on the road or from home.
3CX Phone Systems · VoIP · WhatsApp · Live Chat · Business
3CX phone systems for businesses in South Tyrol, Italy and beyond.
H&W Service plans, installs and supports 3CX phone systems for companies, hotels, offices, medical practices, workshops and organizations in South Tyrol, Italy and beyond. We combine classic telephony with VoIP, smartphone apps, web client, live chat, browser calls, messaging and WhatsApp.
Live Chat & Calls
Website visitors can write or call directly. Requests are routed to the right users or groups.
WhatsApp for business
Business WhatsApp communication can be integrated into the 3CX environment for centralized processing.
Planning, migration and support
From an existing phone system to modern 3CX communication.
We analyze the existing telephony setup, plan the transition, configure extensions, groups, queues, announcements, SIP trunks, apps and devices, and support the changeover. The goal is a phone system that remains easy to use, stable and well documented.
For businessesclear reachability, flexible extensions, mobile use and central administration.
For hotelsTelephony, reception, call groups and location requirements implemented practically.
For support & salesLive Chat, call distribution and transparent evaluation of communication.
For operationsOngoing support, updates, adjustments and fast help via remote support.
HWCDR for 3CX
Call data and statistics that are easy to analyze.
With HWCDR, H&W Service extends 3CX with practical call detail records and call statistics. Companies can see when calls took place, how long conversations lasted, which numbers were involved and how call volume develops by period, direction or prefix.
Call Detail Records
Searchable CDR view with start time, duration, caller/callee number, final number and termination reason.
Visual statistics
Interactive overview of call duration and frequency, including top numbers and analysis by prefixes or mobile numbers.
More transparency
Ideal for businesses that do not only run 3CX, but also want to understand their phone data.
HWCDR CDR
Real-time overview and search in call details.
HWCDR Statistics
Graphical analysis of call duration and numbers.